FAQ


How do I join the Tank Depot Rewards Program?
It’s easy. Simply register for the program. It’s free! – Join. The program is open to all Tank Depot customers.

What do I need to do to earn points/miles? 
Make qualifying purchases with The Tank Depot. Your Base Offer transactions are automatically processed at the end of each month, and your Tiered bonus points/miles are calculated at the end of each quarter. Some restrictions apply. Visit the Earn page for details.

What's the difference between the Tank Depot Rewards Program and Tank Points?
When you join the Tank Depot Rewards Program you are registering with us to earn points/miles in a chosen reward program (e.g. Tank Points, American Airlines AAdvantage, etc.). If you choose to collect Tank Points, you will be able to redeem your Points earned for a variety of rewards including gift cards, merchandise, events, experiential adventures, and more. If you select a travel reward currency, any points/miles earned will be automatically deposited into your applicable travel reward account.

Do I earn points/miles for previous purchases?
Any purchases made from the first of the month you join will eligible. For example, if you join the program on November 17, any purchases made from November 1 to 17 will be eligible and will earn points/miles. This program requires a $1,000 minimum in purchases with The Tank Depot to qualify.

How do I keep track of my points/miles?
You can find your Tank Points balance by checking your Account page. However, to find the points/miles balance for any travel reward currency (e.g. American Airlines AAdvantage, United MileagePlus, etc.), you will have to visit the respective program website. You will also receive monthly email statements, showing how much you’ve earned.

Why can’t I see my points/miles in my account balance?
Rewards are processed monthly and may take an additional 3-4 weeks for processing. Points/miles for the travel reward programs may take longer. To find the points/miles balance for your travel reward program (e.g. American Airlines AAdvantage, United MileagePlus, etc.), please visit the respective program website.

How many points/miles do I need to redeem?
It depends on the reward program currency you are collecting. Each program has different redemption levels. For Tank Points, there are many different items to choose from, and each has a different point value. Visit the Redeem page for details. For the travel reward programs, visit the respective program website to find out any redemption details.

Can I cancel a redemption order?
Once orders have been placed, no changes or refunds are permitted. Be sure to double check your order before you submit it.

What do I do if I receive an incorrect or damaged merchandise item?
Notify the Tank Depot Rewards Program of any incorrect, damaged or defective merchandise within ten (10) days of your delivery date.

Can I change reward currencies at any time?
To change the currency, update your profile with a new Reward Program and add its associated Reward Program member number. NOTE: If you switch to a different reward currency, the points/miles you earned to date will NOT be transferred to the new reward currency. Your points/miles will remain under the original currency until you decide to redeem them. If you switch currencies, you will begin to accrue points/miles under the new currency, starting with your next qualifying purchase.

Still have questions?
Contact us


 

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Tank Depot Rewards Program
685 John B Sias Memorial Pkwy, Ste 330
Fort Worth, TX 76134-1304
For complete details, see current Program Terms
and Conditions available at tankdepotrewards.com

A loyalty program powered by:  

Tank Depot Rewards Program
685 John B Sias Memorial Pkwy, Ste 330
Fort Worth, TX 76134-1304
For complete details, see current Program Terms
and Conditions available at tankdepotrewards.com

A loyalty program powered by: